The manager upon be… I hope you told this story to their corporate office. The customer isn't always right, but they invariably think they are, even while they're punching a barista in the face. Had a customer who ordered 6 jugs of glacier brand water. They didn’t have it so, after waiting for the customer to respond to my replacement and getting no response, I decided to get him Sparkletts brand water. Come on now the minimum with heavy pay would be like 13. I had an order at staters with a request for margaritas. I think I can safely say I am someone's worst customer, and I am okay with that. What is your worst customer service experience as a customer? MotorVise launches mystery shopping service as consumers experience worst customer service in Europe . Bank of America has most of its customers complaining of fraudulent activities and general lack of concern for its customers. So I drove about 30 minutes to the rental car place while on hold. 30 Service Workers Share Their Worst Customer Experiences. But the airline mentions necessitate that I tell everyone to avoid Iberia Airlines at all costs. The worst experiences as a customer—for most people—are making calls to a call center. There were no other customers for him to be helping. The story: I was trying to get some information from the local cable company, Comcast , about my bill. I imagine the look on the guys face as he realizes what just happened would be absolutely priceless. At this point I had been waiting on his porch for almost 10 minutes. Customer service experiences are the bread and butter of dinner conversations. I know I should've given up, but he was literally 20 ft. away from me, as I watched and listened to everything he did. By far the worst customer service experience I’ve ever had. What is it with DMVs? When I got there about 20 minutes later, the guy I had spoken to at the phone was at the counter. Call center experiences are routinely rated as the worst customer experiences with a company. I knocked, he looked at me and seemingly acknowledged me, and then walks into another room. For some reason, I guess I was in a bad mood with nothing better to do, I refused to hang up. Wasted so much of my time...stupid bitch turned out to be the dumbass after all. That's pretty impressive stupidity right there. Not worth the hassle. I told him who I was, he went and checked in a room, and came back within 30 seconds to tell me "no, your poster isn't here.". I was having trouble finding a new car so i called the rental company to get an extension on the car I was renting. Chubby_hamster . When I was brand new and we had hours, I didn’t really know we could decline a batch without much consequence. “I sent this woman a candle. And Again. My first order was $80 but it took me 3 hours to shop , It was a big order but it wouldn't take me that long to shop now, You think I would have gave up but I kept on going, 9 bucks for 10 cases of water?? Telecommunications comes at a close second place, with 38% of the U.S. population saying this sector has the worst customer service in the country. I didn't have it (it was my mums card). r/AskReddit is the place to ask and answer thought-provoking questions. TikTokers are sharing their worst customer service experiences on the video-sharing platform, and the results are dizzying.. A lot of the things were out of stock. (Reddit Stories) Share your own funny and best stories about this post/thread below in the comments! I called him again. She works as a cashier, not known to be the career choice of intellects. r/AskReddit is the place to ask and answer thought-provoking questions. They found out and surprised me with a huge piece of cake. He was not pleased. I also went back to the site and wrote my own testimonial (placed in the "pending" until verified) - I'll be interested to see if it goes up, since they have very few testimonials on their site if you look at the full list, and from what I saw they were all positive. I had a similar issue once. She wanted two whole chickens, they were literally out of all the chicken. I scheduled a few hours in a small town about 30 minutes from my home because it was the only area with hours sitting available. I quit immediately after and never looked back. Then they added the cake to the receipt. New York, United States About Blog Author of 17 books, inductee into the Direct Marketing Hall of Fame, and all-around customer experience guru, Godin's foresight for what customers want out of digital is unparalleled. Redditor u/Bigstraight68 asked, “What is your worst sexual experience?” Some of the reason sex was bad for the commenters had to do with emotional disconnect, break ups, weird friendships that should have stayed friendships, and strange Freudian slips. Another arrived for her appointment only to be grilled by a person who insisted on knowing who the meeting was with and the nature of the business to be discussed. I drove home and almost quit. Thankfully, the second worker actually understood what I was talking about and gave me the test without fuss. The worst part was he then has the nerve to give me a 2 star review. Wrong. I watched him look down at his phone, then put it back in his pocket. For some of you, this experience will make you a loyal customer for life or make sure that you never use that company again. Press J to jump to the feed. Okay happened to me last week. I'm a really easy-going customer, but this really got my goat. What items are these? Before we were married, my detail oriented husband went to great lengths to discreetly discover my ring size. I could hear him moving around inside, and then saw him come into view with a pair of binoculars. WTF. Member Article. Guy was irate and screaming in my face because he wanted his physical receipt, One time this person didn't raise their tip like all my customers do, and I was mad, More posts from the InstacartShoppers community. I tried to explain the situation to her but she continuously refused to give me the exam. Did you describe the jogger to him? He walked up to me, opened the door, pulled his ID out, handing it me and thanking me. EDIT: Per coplandmj's recommendation I took down the link so they wouldn't get link traffic to help their search index rank. I lost a poster on the bus, so I called their Lost and Found JUST in case someone had found it. Walmart Employees share their Worst Customer Experiences - Don’t forget to share yours stories in the comments section below! I was renewing my NY license while going to school in Michigan, which involved getting the little eye exam from a Michigan DMV office. I smoked the guy's mailbox looking at a big titty jogger. It probably varies from store to store, but unless you're actually returning something you don't need the original card. When they’re great, we tell others. 2nd order I ever took. We all have stories of what our best and worst customer service experiences are. This is where the asskissing starts. So after waiting forever at the MI DMV, I get up there and explain to the woman that I just need the eye exam. And she’s pissed and well I explained that I tried messaging her. Finally I said fuck it, and took the next bus downtown to their office. They’re so memorable! She felt the items herself to see if her frozen hash browns were thawed out ( and they were). I could see him through the screen door and waved, thinking he'd come out with his ID, but he was still inside when I finished. Ugh, Washington Gas is the worst at customer experience Posted on April 26, 2019 by robpegoraro We got a message on our home phone yesterday from Washington Gas, and even by voicemail standards of annoyingness it was unhelpful: “We value you as a customer. She looks at me, dead serious an says this: "well, you aren't very intelligent, are you?" I assumed he was grabbing his ID, but nope, he didn't come to the door. Posts by glossandcupcakes 2016-12-04 06:30:29 Attractive women: are dates/male attention as easy to come by as Reddit makes it seem? (Reddit Stories) Share your own funny and best stories about this post/thread below in the comments! He ignored it each time. Girls What Has Been Your Worst Nice Guy Experience? r/TalesFromTheCustomer | WORST Customer Service Stories | Reddit Cringe | Here are some tales from the customer! Customer is super demanding and changes mind often, a lot of items out of stock so I make replacements AFTER having them approved. Wow. A little more than $9 payout for about 40 items. I rang the doorbell, knocked a bunch, and kept calling out to him through the screen. Since she was being a bitch, she deserved this from you: "I'm as stupid as much as you are a bitch, but what's your point?". like I had been enjoying the year of paperwork and getting pulled over and parking tickets? When he proposed, low and behold, the ring is way too small. Press question mark to learn the rest of the keyboard shortcuts. Had a customer who ordered 6 jugs of glacier brand water. It took me over an hour to finish. What is the worst customer service experience you have ever had? Simple enough order with a few bottles of wine. What's Your Worst Customer Service Experience - RedditHas anything crazy happened to you? Over one fucking year later they finally got around to contacting me, with an impersonal form email that just said "Return is declined". THE ITEMS HE WANTED REPLACED BECAUSE THEY WERE OUT OF STOCK. After being on hold for about 45 minutes total, I decided that they are going to hear what i have to say no matter what. Wow that was really rude especially since he was given a refund. That wasn’t even the worst part. I walk expecting them to be swamped but there are just 4 or 5 guy in the store eating stale donuts. Uploaded 11/19/2020 in wtf These are some of the most dreadful real-life client incidents that will change the way you look at customer service workers for good. Below are two experiences that come to mind for me. tl;dr Was put on hold for too long, drove to the store while on hold and confronted them. Ha, go to the eye doctor. I get there and she’s belligerently drunk I mean answers the door because it said “hand to customer” & she’s falling over. Guy was communicative and friendly while I was shopping. Then she asks about the margaritas & I tell her they were out of stock. About 30 minutes later, the app said the order was completed, however, I never received any food, and the cash tip was still sitting outside. User Kayla Unique, who sells on Etsy, kicked off the trend on Dec. 18 with an insane story of a woman who allegedly tried to threaten her with a fake lawsuit after trying to scam her out of multiple candles. Before I was about to check out I sent out one last message in regards to her margaritas, still no response. I had already talked to NY and they said this would suffice for the renewal. His internationally-acclaimed blog is a must-follow for anyone focused on putting customers at the heart of their mobile experience. 2nd or 3rd day of IC. And she says “ I didn’t get anything .” So I told her I apologize and I will contact support in regards to her not receiving any messages. When he bought me an engagement ring, he asked to see rings he knew I’d like - in size 7. I did this every week for years and no one ever caught on. Wake up the next day with wrong item and missing items reports. Diners share 22 of their worst restaurant experiences Hobbitlover . Took a no tip order because someone convinced me "sometimes you've got to do good and shop for those who don't have the means" and I wanted to "help out." I waited on hold for at LEAST 45 minutes, maybe over an hour. So with a goal of equal parts … Thank God for trusting my gut instinct and not getting her my own replacement for those darn margaritas! Keeping my cool, I informed the customer about my attempts to contact him about a replacement. What is the WORST customer experience you've ever had? That said, I have nothing on these horrible customers, as relayed by their waiters and waitresses of Reddit: We go to Kay the following day. Her drunk self couldn’t even figure out how to pull up the “chat” where I supposedly never chatted her Hell yeah I contacted support as soon as I could pull onto the next street and safely park & tell them that she was wasted. I came back the next day and saw a different person, who told me they don't need the original credit card for an exact product exchange! $9 no tip. No biggie, right? I dont really get any thing because my insurance was covering everything anyway. Why didn’t you just refund them at the door and not deal with support? Worst Our television service provider, who shall […] I had never set foot in Costco before. I wish I had the money to give you Reddit Gold for this. So after about 30 minutes of them leading me on they just stopped picking up the phone at all. Finally I started banging as loud as possible on the door, and he turned around and noticed me still on his porch. Press J to jump to the feed. I drive out there, sit in a parking lot for 2 hours, get ready to pack it in after no orders are sent to me, and they send me a 12 item batch for $9.27 less than a mile from the store. New comments cannot be posted and votes cannot be cast. Press question mark to learn the rest of the keyboard shortcuts. I went in recently because a paperwork snarl got out of hand (stolen tags, electronic smog check results secretly got lost, etc.). Kay Jewelers is my worst customer service story. I was mortified! His response? I arriveed and started unloading onto his porch. I knocked again and called out to him through the screen, let him know that I *had* to scan his ID because it had wine. For an exchange they usually just need the receipt...yeah, she was dumb. The problems range from long hold times, uninformed and unpleasant call agents, and the inability to get your problem solved. When they’re bad, we tell others with fervor!Here are 11 amazingly terrible customer service experiences so cringe-worthy you’ll be glad they didn’t happen to you! Was eating at a Chinese restaurant where you order rice by the bowl. It took me over three hours. When they answered they put me on hold, and every 5 min or so they would pick up and say that they would be with me in a moment. — Submitted by: Ron B. Get 2 FREE stocks when you sign up for Webull ⬇️ http://bit.ly/webull-2-free-stocks Girls Share Most Exciting Sexual Experience! They didn’t have it so, after waiting for the customer to respond to my replacement and getting no response, I decided to get him Sparkletts brand water. The margaritas were out of stock, asked customer if she wanted a replacement & no response. “Yea I don’t want that bro”. Also rated 1-star (but forgiven). It was 45 items! I wonder if this particular store offered commission, that would be an incentive for returning an item and re-purchasing a different size in place of a straight return. I have wayyyy too many bad customer service experiences to write about. Messaged her about possible replacements for literally everything and still absolutely no response. Eight of the 10 retailers with the worst customer satisfaction were also among the top 20 retailers in U.S. sales in 2012, according to the STORES Top 100 Retailers. Show up to customers house and they didn’t want that brand of water, telling me they ordered glacier brand. Worst customer I dealt with was this one bitch who was late for her order. I grew increasingly frustrated, repeating myself over and over again, until she finally just walked away from me while I was talking, then said to a coworker, "can you go deal with that girl over there?". I brought all the paperwork and even prepared my explanation because it was a bit messy. 363 votes, 566 comments. The lady I talked to actually seemed offended that I was organized. By using our Services or clicking I agree, you agree to our use of cookies. They sent the wrong size glove, so I contacted them via their site requesting a return/exchange of the product for the right size for both gloves. The tip was 20 dollars on 500 bucks of stuff! She asked if her frozen items were frozen they were thawed out. I responded to Kathy, who is apparently their customer service person, letting her know that I would not order from them again and I was extremely disappointed in how they handled it. Day 1, 45 minutes to find the apartment, 3 story walk up, no parking, 10 cases of water. It started snowing like crazy while I was inside the store. Still no answer. Cookies help us deliver our Services. Maybe it would have helped. He walked to the other side of the house and started looking out the window with his binoculars, with his back to me. Went to a restaurant on my birthday. The lady helping me asked me for the credit card used to buy the original pair of pants, as she claimed she had to return the large pair and make me repurchase the smaller pair. This morning when I checked my email I had two messages (one for each glove) declining the return request. But a whole lot of people just wrecked their junk doing more than they had stretched for. As i walk up to the desk with phone in hand the guy at the counter asks me how he can help me to which i reply "I'm on hold and no one will pick up the phone and you guys don't look terribly busy." Considering the glowing testimonials they have on their site I figured it would be no problem, although I never heard a peep from them. Then she just printed out new ones for me and told me to get out when I thanked her. I'm surprised you didn't give up either LOL we just keep pressing on. Half the time they don't even require it for a return. She gave me death glares and sighs and grunts and eventually said "I REALLY didn't need this today!" MotorVise Automotive has launched its own mystery shopping service to drive up standards across car dealerships - as a new report reveals Britons experience the worst customer service in … Welcome to the best subreddit for Instacart Shoppers to discuss everything related to independent contracting for Instacart. She told me to go to an eye doctor. I realized he might have earbuds and can't hear me, so I called him through the app. Went to exchange some pants for a smaller size. She was the account owner and had not authorized him to access it. I suppose they wanted to wait me out and hope i would hang up. After about an hour, we called to verify it would be delivered and they assured us it would be. Then I start thinking to myself that maybe they'll tip in person or after order is complete.....NOPE. 30.8m members in the AskReddit community. We ordered pizza around 10:00. I needed two carts. The order was 50+ items. One customer complained of money being stolen from his account, but they insisted he is the one who withdrew it. It went from being the worst customer service experience ever to one of the best in less than half an hour. No biggie, right? It was just nice to see them squirm and try to fib their way out of a situation where they were completely in the wrong. I worked as a customer service rep at a cell phone company in college and would hear terrible things all the time but, the worst would have to be when I heard a man literally almost beat his wife to death. Show up to customers house and they didn’t want that brand of water, telling me they ordered glacier brand. Wrong. I had gotten in a wreck so i had to rent a car. It took me a long time to brave Costco again! I've only had 2 bad customers since my start in May, thank goodness. BACKSTORY: On April 7, 2010 I placed an order with an online billiard supply called Shooters for some extras (joint protectors, tip shaper, and some gloves). And again. I'm a really easy-going customer, but this really got my goat. So glad I stuck to it and learned how to do this job the right way. I got a 48 dollar Costco order. BACKSTORY: On April 7, 2010 I placed an order with an online billiard supply called Shooters for some extras (joint protectors, tip shaper, and some gloves). I don't take alcohol orders anymore. A friend warned me and I didn't heed her advice. The "worst" customer, in a moral sense, was also one of the best experiences I had during my time as a cashier. After sitting on the app for 15 minutes talking to support, they were able to refund his money and I was able to get the jugs returned to the store. Needless to say, I was pissed. 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As he realizes what just happened would be ( Reddit Stories ) Share your own funny and best Stories this! 20 minutes later, the ring is way too small then I start thinking to myself that maybe 'll! Get any thing because my insurance was covering everything anyway pay would be 13.